4.8.
Unless otherwise specified in the Order terms and/or through separate instructions from the Customer, delivery and receipt of the Product shall be conducted by the Customer via self-pickup from the Seller's distribution point. IVI FINANCE bears no responsibility for the timing or execution of delivery, unless otherwise specified in the Customer’s instructions.
4.9.
If product functionality testing is required under applicable law prior to delivery, such testing shall be conducted by the Customer before accepting the Product, unless otherwise instructed in writing by the Customer.
4.10.
Unless expressly stated in the Order terms and/or separate Customer instructions, the burden and responsibility for customs clearance, payment of customs duties or import taxes for entry into the country of use shall lie with the Customer. Under no circumstances shall IVI FINANCE be liable for any risks associated with import or refusal of import of the Product into the destination country.
4.11.
Returns or exchanges of Products of satisfactory quality shall be made in accordance with the return policy established by the Seller.
4.12.
Under no circumstances shall the Company be held liable for the quality of Products delivered by the Seller to the Customer.
4.13.
The Customer may instruct IVI FINANCE to arrange for the return of Products and/or initiate a refund from the Seller for an Order or Service that has been cancelled but fully or partially paid, based on documentary confirmation from the Seller or the delivery provider indicating that the Product was not received, or in the absence of any information confirming the receipt of the Product by the Customer within fifteen (15) business days from the date of submission of the return instruction and provision of the required information and/or supporting documents to the Service Provider.
4.14.
If the Customer has any claims regarding the Product, such claims must be addressed directly to the Seller and are subject to the laws of the jurisdiction where the Product was delivered to the Customer.
4.15.
Customer claims regarding advance payment or execution of instructions contained in the Order will be considered only if submitted in writing and sent to the email address
support@ivimv.com. IVI FINANCE undertakes to maintain the confidentiality of any personal data provided by the Customer in the complaint.